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Plumbing

Book more calls, bill more jobs.

From a burst-pipe emergency call to a paid invoice, capture the lead, dispatch a tech, and collect on-site. Built for plumbing shops that live and die by speed-to-lead.

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Speed-to-lead 0s
1
New lead in
2
Dialing the lead
3
Whisper to agent
4
Connected

Speed-to-lead wins the work, press Call now.

The work

Where plumbing shops lose work.

Emergency leads go to whoever calls back first

Miss the call and the customer dials the next plumber. Speed-to-lead is the whole game.

Estimates written on paper

Techs quote on a notepad, then it never gets followed up. Money left on the counter.

Reviews never get asked for

Great work, no reviews, so the phone rings less than it should.

How Catch CRM helps

Built for how plumbing shops run.

Answer the burst pipe first

A new emergency lead gets auto-dialed and texted in under 30 seconds, so the homeowner standing in two inches of water books with you and not the next listing.

Send the truck that can get there

The dispatch board shows who is free and where they are, so you promise an arrival window you can actually hit.

Quote the repair and the replacement

Build Good / Better / Best options with photos at the sink, get them approved on the customer's phone, and take card or ACH before you pack up.

Make the drain call a repeat customer

Two hours after payment the review request texts out, and next year's water heater service reminder is already queued.

Automation templates

The flows we'd set up day one.

1Emergency call, live transfer
Trigger
After-hours or weekend call about a leak
Outcome
Auto-dialed and bridged to whoever is on call. If nobody picks up, the customer gets a text with a booking link instead of a voicemail beep.
2Photo estimate, same visit
Trigger
Tech finds a bigger problem under the sink
Outcome
Tiered estimate with photos goes to the customer's phone for e-sign, and follow-ups fire at 24 and 72 hours until it is approved or declined.
3Paid, then asked
Trigger
Invoice paid on site
Outcome
Payment syncs to QuickBooks, the review request texts out 2 hours later, and a water heater service reminder is scheduled.

Plumbing ROI

What faster follow-up pays back

200
$450
25%
With Catch CRM, estimated
$4,500
extra revenue per month
+10
more booked jobs / mo
$54,000
extra revenue / year

Estimate only. Assumes a 20% lift in booked jobs from faster speed-to-lead and automated follow-up. Your results will vary.

Ready to run your plumbing shop on Catch CRM?

Catch CRM for plumbing: common questions

How does Catch CRM help with emergency plumbing calls?

It auto-calls new leads in under 30 seconds with the autocall dialer, so you win the job before the customer dials the next plumber.

Can plumbers quote in the field?

Yes. Build Good / Better / Best estimates on-site, get e-sign approval, and collect payment before leaving.

Does it ask for reviews automatically?

Yes, 2 hours after payment, so five-star jobs become five-star reviews without anyone remembering to ask.

How much does it cost for a plumbing shop?

Free for 300 contacts and 3 users, then $30, $99, and $249 a month. Technician seats are $25 each.